Q-Suite offers enhanced Business Intelligence driven Dialer
Organizations can make effective use of business intelligence to develop dialing strategies that can control the Q-Suite Dialer and achieve better customer contact and closure.
Fredericton, NB (PRWEB) February 15, 2012
Q-Suite, a leading call center software for Asterisk, now offers Business Intelligence driven strategies for launching outbound campaigns with its Dialer . Q-Suite comes with powerful campaign management capabilities that include predictive, preview and progressive dialing driven by Lists, that can effectively be managed using its List management tools. The Web API allows Business Intelligence to drive Live Leads for immediate dialing. For each dialing list, Q-Suite allows skills based routing of the customer contact to the most optimal available agent.
Outbound dialing campaigns depend on successful closure of transactions during customer contact as much as Dialer driven lead list penetration. This demands greater sophistication in dialing strategies as well as better contact handling strategies. Mass dialing using Predictive Dialers cannot offer this sophistication without the use of business intelligence. Q-Suite, the leading call center software for Asterisk, has built-in features to allow better integration to domain specific business intelligence. While its Web API for inserting Live Leads provides control over the dialing list, skills based routing within Q-Suite connects calls to the most optimal agent.
