What can IT do to bridge the chasm with the business?
22.05.12
In many cases, it seems as if IT departments are treated almost like external suppliers. They are viewed similarly to an already outsourced group who are told what they should do after the business has made a strategic decision.
If this chasm is not addressed, it could be the one thing that has the greatest impact on the future of the corporate datacentre. If IT is seen as a non-strategic supplier of technical services, then it may as well be outsourced completely, with the datacentre resources procured from the cloud .
A decision to outsource IT completely - strategy, implementation and running - will be bad for all involved. Once the total IT provision is outsourced, the capability to make strategic business and IT decisions is compromised, unless the company being outsourced to is capable of ensuring that it does what the internal IT department failed to do.
That the business never placed sufficient pressure on the internal function points to a likelihood that it will see the new external function as purely a supplier - and so IT continues to be perceived as a commodity with little perceived added strategic value .
Source: Silicon.com