Jenne Signs Distribution Agreement With NICE to Provide Its SMB-Oriented ...
AVON, OH -- (Marketwire) -- 02/13/12 -- Jenne Inc., a leading value-added distributor of IP telephony, audio and video conferencing, unified communications, data networking and IT security products, announced today it has signed an agreement to distribute in the US and Canada call capturing and analytics solutions from NICE Systems, the leading provider of solutions that analyze structured and unstructured data and enable organizations to take the next best action when interacting with customers.
According to the distribution agreement, Jenne was selected as a distributor to carry NICE's popular call capturing and quality assurance products. As part of the agreement, Jenne will distribute NICE Recording eXpress (NRX), which captures, manages and processes calls in standalone offices and branches, and NICE Quality eXpress (NQX), which is designed to help contact centers understand customer intent and gain insights into the performance of contact center agents.
"NICE has chosen to work with Jenne because of its reputation as a 'high touch' distributor which is wholly focused on customer care and support," commented John Sweeton, manager, US & Canadian partner sales of NICE. "Jenne's proven capabilities in the SMB market, including their ability to provide staging services and support large multi-site deployments, make them an ideal partner for NICE. Further, their team has a deep understanding of the market dynamics related to small to medium sized contact centers and related compliance issues."