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Ericsson's GSC India Wins Nasscom Innovation Award 2012

20.05.12

Ericsson India Global Services, Ericsson’s Global Service Center (GSC) in India, has today been awarded with the NASSCOM Innovation Award 2012 in the category Process Innovation. Ericsson India Global Services developed a tool that simplifies a telecom operator’s network for rapid identification, analysis and troubleshooting in case of emergency situations. The award will be presented on February 15 by Mr Jyotiraditya Madhavrao Scindia, Minister for State, Commerce and Industry, Government of India.

The tool has a compelling business proposition that helps operators to reduce revenue loss, minimize network outages and ensure higher end-user satisfaction. The Process Innovation category recognizes innovations made by IT-BPO organizations in business processes, business models and business inputs.

“Ericsson has always focused on innovation to deliver business results to our customers to make them successful. We are delighted to see this DNA of innovation in our people in India. Our employees help us to win in whatever we do. This award encourages us to do even more,” says Mats Agervi, Managing Director of Ericsson India Global Services.

Source: Light Reading India

Business Sutra Ep#5 seg 3 (The Indian Case Study Method).divx

Is there an Indian way of doing business? Business Sutra attempts to answer that question through a special series of conversations with well ...

Country's budding management talent to chart the future of ...

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  “The endeavour is to place the crème de la crème of India’s B-school talent in the cutting edge of online strategy”, sums up Bhavin. ” Realizing the immense potential that location based services hold in this digital era, coupled with the exploding social media user base, Directi has brought together India’s premier management schools to map the future of location based social......

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Financial Times - Apr 18, 2011
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